Terms and Conditions
Welcome to Mentalisa !
These terms and conditions outline the rules and regulations for the use of Mentalisa 's Website, located at www.mentalisa.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Mentalisa if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Mentalisa and/or its licensors own the intellectual property rights for all material on Mentalisa. All intellectual property rights are reserved. You may access this from Mentalisa for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Mentalisa
Sell, rent or sub-license material from Mentalisa
Reproduce, duplicate or copy material from Mentalisa
Redistribute content from Mentalisa
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Mentalisa does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Mentalisa,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Mentalisa shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Mentalisa reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Mentalisa a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Mentalisa; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Mentalisa . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Mentalisa's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Basic Rules and Regulation
We rely on all members to help keep these discussion forums a safe place for people to share and view information.
We have developed five community values that should underpin all your interactions and help guide your posts:
We encourage our members to give and receive support, sharing their stories and experiences in times of distress and wellness.
We respect where members are on their recovery journey, and listen without judgment. Appreciate that others may have an opinion different from yours. If you see abuse, report it to us using the ‘report post’ button on the forums.
We empower our members to make decisions that support good mental health and wellbeing. Don't hold back in sharing your knowledge – it's likely someone will find it useful or interesting. When you give information, provide your sources.
We support our members to talk openly about difficult subjects in a safe manner. Remember that the forums are public. Don't post personal information that you would not be comfortable sharing with a stranger. We recommend you use only your first name or a pseudonym in your username and that you don't post any information that may identify you or anyone else, such as your address, email address or phone number.
We approach all our discussions with kindness, warmth and always assume the best intentions. Welcome new members, share your tips or show them how to use the website. If you are a new member, make sure to introduce yourself – our community is waiting for you.
It will also be helpful if you:
Stay on topic. When creating a new discussion thread, give a clear topic title and put your post in the appropriate category. When contributing to an existing discussion, try to stay 'on topic'. If something new comes up within a topic that you would like to discuss, start a new thread.
One account per person. Running multiple identities on our forums is not permitted. If you are unable to access your account, please get in touch with us rather than creating a new one.
We maintain the right to remove posts and threads
We need to make sure that material posted in the discussion forums is not potentially harmful. For this reason, we may edit or choose not to publish any post, avatar or display name that:
contains disrespectful or derogatory remarks about any other member
contains advice or content that we believe is damaging, unhelpful or distressing to others
contains swearing or offensive language is nonsensical and/or irrelevant
promotes personal beliefs in a way that is disrespectful of the choices of others
infringes the privacy of individuals or service providers
is racist, sexist, homophobic, sexually explicit or suggestive, abusive or otherwise discriminatory or objectionable
advertises products, services, events or research
makes any reference to specific prescription medication names and/or dosages or seeks medical advice
includes personal information such as images clearly displaying your face, full names, phone numbers, locations, postal or email addresses; or encourages the sharing of such details
puts overt pressure on other members to respond, including 'goodbye' messages
makes attempt to facilitate personal offline contact with other members
describes or encourages violence, suicide or other activity which could endanger the safety or wellbeing of others
contains methods or detail of suicide, self-harm or sexual abuse
is a copy of another post or contains the same, or similar, message posted multiple times elsewhere
contains references to edits or moderation
is more than 2,500 characters in length or submitted in multiple parts to avoid the character limit
is made from duplicate accounts.
A team of moderators have been entrusted with the ability to intervene when these Community Rules have been breached. However, due to the dynamic nature and the sheer volume of posts, we can't immediately read everything written – therefore much of the responsibility for maintaining our friendly environment lies with you.
If any material you post raises concerns about your safety or the safety of others, we may try to contact you to make sure that you or others are safe. We may also need to pass your contact details on to authorities who can help protect your safety or the safety of others (for example, to the police or a mental health crisis service).
Should you wish to query a moderation decision, please get in touch with us privately via email and we will respond on the next business day.
You will be advised by email if we are unable to publish your post, or if a post has to be edited or removed from the forums because it breaches our community rules. We take our duty of care in providing a safe environment for all forum members seriously, and this includes recognising when a member may benefit from participating in our forums and when it may be more appropriate to seek support offline.
We reserve the right to permanently deactivate the accounts of users who breach our community rules.
Threads from users who are no longer on the forums may be archived (locked or unpublished) at the discretion of moderators.
As Beyond Blue is primarily funded by Australian Governments (both National and State/Territory) and members of the Australian public, we need to ensure that our service is accessible and available primarily within Australia.
We encourage users outside of Australia to access services in the country where they are, or to utilise international services, of which there are a number that can be found via Google.
Accounts that have been created using a false postcode and later found to be breaching this rule will be deactivated.
Ending your time with us
You may request at any time that your membership be cancelled from the Website.
By doing so, you understand and agree that we may retain your personal information for up to six months from the date of your request and that all activity associated with your account that was generated prior to the date of your cancellation request will remain permanently on the Website (for example, your posts in the forums will not be deleted).
We receive, collect and store any information you enter on our application or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Why do you collect such information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please leave us a message on the site
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to leave us a message on the website